By When it comes to business, missed calls will cost you money and lower the overall customer satisfaction. According to research, businesses miss about one in every three calls. This means that you lose a third of your potential and current customers. While they might seem insignificant, unanswered calls can result in a damaged brand and company image and reduced revenue. Of course, there is no business owner who wants to lose clients following unattended calls. The good news is that you can utilize a 24 hour answering service for all your business calls. As a result, your company can realize increased profits, streamlined workflow and optimized communications.
Should I hire a telephone answering service for my business? Here are the benefits you will reap from an answering service.
Increased Employee Productivity
Continuous telephone calls can be a huge distraction in your workplace. This is especially the case if the employees required to attend to the calls also have other duties. But this is not to say that client calls are bad. In fact, these calls are valuable to the business as they allow you to keep in touch with your potential and existing clients, thus delivering amazing customer care services.
However, it is best to outsource an answering service since numerous calls can interfere with productivity, especially in a busy setting. This way, you can be sure your calls will be attended to by professionals, and other workers will remain focused for the best productivity.
Access to 24-Hour Customer Service
Nothing pulls a business down like customers calling in with questions and concerns and having no one to attend to them. Alternatively, most individuals dislike having a conversation with an automated message. Clients want to have real conversations with real assistants instead of spending their time figuring out irrelevant service options. Hiring an answering service guarantees your business clients can access customer service 24/7. Additionally, these assistants will be available even during the holidays and weekends.
Get Back To Sensitive Issues
While every client call is important, you never want to walk out of an ongoing meeting to attend to a customer call. Simply put, you do not want to be put in a place where you must choose between your calling client or meeting. Outsourcing an answering service ensures you get professional attendants who can attend to your office calls immediately. This way, they can present the issues to you in order of priority, allowing you to attend to the most important ones first.
Improved Company Brand and Image
No business owner wants to be known as a company that is never available. This is primarily because such things will damage your brand, thus scaring away potential clients. Answering services ensure your callers feel valued by attending to their calls with great sympathy, professionalism, and trustworthiness. Besides, the answering service provides undivided attention to each client that reaches the business. As a result, this builds a good image for your business and long-lasting relationships with your customers.
